Refund policy

Returns and Refunds

At FLAGSHOP24, we will help resolve any issue involving a defective, damaged, incorrect, or materially misdescribed product.

If your order arrives with an issue, please contact us through our Contact page as soon as reasonably possible. Include your order number, a description of the problem, and clear photos where possible.

Our first option is to provide a replacement at no additional cost, including shipping. If a replacement is unavailable or cannot reasonably resolve the issue, we will refund the affected item and its associated shipping charges to your original payment method. Your payment provider’s processing time may vary.

Please contact us before sending any item back. We will confirm whether a return is necessary and provide instructions. If we require a return for a confirmed defect, damage, or incorrect item, we will cover the return shipping costs.

We do not offer voluntary returns or exchanges for a change of mind, including choosing the wrong size or design, except where required by applicable law.

Your statutory consumer rights remain unaffected. Where applicable law provides cancellation rights or entitles you to a refund or another remedy, those rights take priority over this policy.